Intended for personnel within the Supply chain with direct or delegated responsibility for ensuring that materials, equipment and services are available on time with the least cost incurred.
The critical requirement of on-time delivery each and every time and the serious consequences to a business of supplier failure are plainly made clear. The importance of expediting is emphasised and techniques are provided to monitor, control and improve supplier on-time delivery. These include methods to apply pressure to suppliers to ensure they fulfil their obligations and how to deal with unacceptable performance. Attendees will leave motivated and confident to positively manage delivery and other crucial aspects of supplier performance.
Necessity & Importance of Expediting
Critical Activity / Consequences of Failure to the Business / Personality, Persistence & Persuasion / The Three 'P's for Success / Expeditors are Problem Solvers Not Buck Passers / Getting the Right Attitude of Mind / Developing Personal Skills.
Getting On Time Delivery
Getting Commitment / Holding People to Account / Fobbing Off Statements / Common 'Get-Out' Phrases / Getting to the 'Decision-Maker' / The 'Carrot' & the 'Stick' Approach / Using the Organisation Chart / Identifying & Arranging Stockholding / Consignment Stock / Reserve Stock / Product Support / Direct Delivery / Service Level Agreements.
Expediting Different Types of Product
Repeat Stock Items / One-off Purchases / Long Lead Items / Complex Components / Stock or Expedite? / Application to MRP / Re-Order Level / Safety Stock Levels / ABC Analysis.
Essential Elements of any Expediting System / Designing Expediting Reports / Database Manipulation / Outstanding Order Data / Determining Expediting Action / Triggering Mechanisms / Recording Commitments / Advice of Despatch / Receipt / Computer Tracking / Radio Frequency Identification (RFID).
Improving Delivery Dates
Examining Suppliers' Logic & Timing / Critical Path / Parallel & Series Activities / Manufacturing Programmes / Bar Charts / Process Alternatives & Options / Expediting the Critically Urgent.
Legal Aspects of Expediting
The Power of The Order / Anticipating What Could Go Wrong / Time is of the Essence / Penalty Clauses, Liquidated and Unliquidated Damages / Rights of Rejection / Costs of Return / Short Batches / Split Deliveries / Understanding & Applying Your Terms of Purchase.
Vendor Rating/Performance Measurement
Quantitative & Qualitative Methods / What Should We Measure? / Objective & Subjective Data / Performance Weighting / Vendor Rating Models / Contractual Performance Levels / Performance Improvement.
Dealing with Overseas Suppliers
Language / Culture / Imports / Customs Procedures / Freight Forwarders.
Planning / Prioritising / Proactive / 'Eat Frogs for Breakfast'! / Get Others Working for You / Remember '1-31' / Offload / Get Others Using Technology / Think of the Future.
01 - 02 May 2013
02 - 03 September 2013
02 - 03 December 2013
£575.00 + VAT
Two day non-residential course.
PMS has preferential rates for accommodation with three excellent city hotels within walking distance of the Training Centre.